HALO Service Status

All Systems Operational

AMER Operational
Bring-Your-Own-Carrier/Trunk (BYOC/BYOT) Operational
PSTN Access Operational
Microsoft Teams - Direct Routing Operational
Microsoft Teams - Direct Routing GCCH Operational
Microsoft Teams - Operator Connect Operational
Zoom Phone - Bring Your Own Carrier (BYOC) Operational
Cisco WebEx Calling Operational
Multi-Cloud Contact Center Access (MCCA) Operational
Bring-Your-Own-Registration (BYOR) Operational
SBC-as-a-Service Operational
HALO PBX Operational
Call Recording Operational
Reporting & Analytics Operational
Cloud Fax Operational
EMEA Operational
Bring-Your-Own-Carrier/Trunk (BYOC/BYOT) Operational
Dedicated SIP Operational
PSTN Access Operational
Microsoft Teams - Direct Routing Operational
Microsoft Teams - Operator Connect Operational
Zoom Phone - Bring Your Own Carrier (BYOC) Operational
Cisco WebEx Calling Operational
Multi-Cloud Contact Center Access (MCCA) Operational
Bring-Your-Own-Registration (BYOR) Operational
SBC-as-a-Service Operational
HALO PBX Operational
Call Recording Operational
Reporting & Analytics Operational
Cloud Fax Operational
APAC Operational
Bring-Your-Own-Carrier/Trunk (BYOC/BYOT) Operational
PSTN Access Operational
Microsoft Teams - Direct Routing Operational
Zoom Phone - Bring Your Own Carrier (BYOC) Operational
Cisco WebEx Calling Operational
Multi-Cloud Contact Center Access (MCCA) Operational
SBC-as-a-Service Operational
Call Recording Operational
Reporting & Analytics Operational
Customer Service and Systems Operational
Service Desk Operational
Customer Portal Operational
Partner Portal Operational
HALO API Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Dec 22, 2025

No incidents reported today.

Dec 21, 2025

No incidents reported.

Dec 20, 2025

No incidents reported.

Dec 19, 2025

No incidents reported.

Dec 18, 2025
Resolved - The cosmetic status display issue is now resolved.
Dec 18, 17:29 UTC
Monitoring - The cosmetic status display issue has reoccurred but still only affecting the status of Services in the Webex portal. Services remain operational and stable and we are continuing to work with Cisco.
Dec 16, 17:12 UTC
Dec 17, 2025

No incidents reported.

Dec 16, 2025
Dec 15, 2025

No incidents reported.

Dec 14, 2025

No incidents reported.

Dec 13, 2025

No incidents reported.

Dec 12, 2025
Resolved - The cosmetic status display issue in the Webex portal has been resolved by Cisco and we're monitoring.
Dec 12, 16:20 UTC
Update - Issue is still only affecting the status of Services in the Webex portal. Services remain operational and stable and we are continuing to work with Cisco.
Dec 9, 09:32 UTC
Update - The status display issue remains present, but all services and calls are still stable. Our engineers are continuing to work with Cisco TAC.
Dec 5, 16:52 UTC
Update - We are seeing cosmetic issues - Webex customers would see their trunks/services constantly changing status.
Calls are establishing at the moment, so no service impact. We continue to investigate with Cisco TAC

Dec 5, 14:51 UTC
Monitoring - Cisco will be implementing changes over the coming weeks that may affect Webex Calling services.
We are actively working with the vendor to minimise any potential disruption. If you experience issues or need assistance, please raise a support case with our team.

Dec 5, 13:12 UTC
Dec 11, 2025

No incidents reported.

Dec 10, 2025

No incidents reported.

Dec 9, 2025
Dec 8, 2025

No incidents reported.