Update - We continue to work closely with customers who are experiencing service impact. If you are affected, please contact our Support Team so we can investigate and assist.
Please note that all customers using this service will see the trunk status displayed as "Impaired" within the Webex Admin Centre, regardless of whether their service is currently affected. This status indication is related to the wider issue and does not necessarily mean your individual service is experiencing disruption.
We will continue to provide updates as more information becomes available.
Jul 17, 2026 - 08:55 UTC
Identified - We have identified an issue that may affect a small number of our customers using Webex Calling services, potentially resulting in call routing issues or failed calls. A corrective configuration change has been found and can be applied by our support team. Customers experiencing call failures or service disruption should contact Sipcom Support (support@service.sipcom.com) and we will assess and implement the necessary changes to restore service. Our teams continue to monitor the situation and assist affected customers as a priority.
Jul 16, 2026 - 16:16 UTC
Completed -
The scheduled maintenance has been completed.
Aug 15, 23:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 15, 08:00 UTC
Scheduled -
As part of our commitment to providing reliable and high-quality service, we will be migrating our DNS services for sipcom.cloud. Our team will coordinate these moves to minimise any disruption and maintain the highest standards of service.
There will be no outage or performance impact.
Jul 30, 20:12 UTC
Resolved -
We have identified a call connection issue affecting multiple platforms. The issue has now been resolved and we are now seeing services operate at normal levels.
Please reach out to your service provider support team if you are experiencing any further issues.
Incident start time: 12:15 BST, 7th of August 2026 Incident end time: 14:30 BST, 7th of August 2026
Aug 7, 16:44 UTC
Monitoring -
We believe we have identified the root cause and resolved it.
Aug 7, 13:45 UTC
Investigating -
We are aware of an issue affecting calls through Anywhere365, which is resulting in call failures.
We are investigating internally and have escalated with Anywhere365 as a priority.
Our monitoring indicates that this issue started at 12:30GMT.
We will share updates hourly or when there is a significant update"
Please reach out to our support team on support@service.sipcom.com if you have any questions.
Aug 7, 13:12 UTC
Resolved -
We are confident the issue has been resolved and the incident window is accurate. Please reach out to your service provider support team if you are experiencing any further issues.
Incident start time: 12:15 BST, 7th of August 2026 Incident end time: 14:30 BST, 7th of August 2026
Aug 7, 16:43 UTC
Monitoring -
We have identified a call connection issue affecting multiple platforms. The issue has now been resolved and we are now seeing services operate at normal levels.
Please reach out to your service provider support team if you are experiencing any further issues.
Incident start time: 12:15 BST, 7th of August 2026 Incident end time: 14:30 BST, 7th of August 2026
Aug 7, 13:57 UTC